Cancellation & Returns Policy

Returns & Refund Policy
If you are not entirely satisfied with your purchase you can return your products to us within 14 days for a full refund or replacement. Items returned after this period will be accepted at our discretion. (Excluding cut fabrics)

Before you send your items back to us please notify us via email (hello@tildauk.co.uk) and ensure that you return your items quoting your order number. Please return the goods in their original condition and ensure that you obtain proof of postage and we will process your return your return within 7 days of receipt.

Please note that you will be responsible for the return shipping costs unless your item is faulty. In the case of faulty products we will refund any reasonable postage paid by yourself. Furthermore If your item isn't faulty you will also need to pay for the postage costs incurred for us to send your order out.

Cut fabric - Cut fabric is excluded from our refund policy unless faulty. In certain circumstances we will accept cut fabric back less 25% of the purchase price as this will be added to our remnant basket upon return. Authorisation must be issued via email prior to the return.

Data Protection
We do not share or sell your data with any other company and will not do so in the future. Any information that we hold about you as a customer along with your order details are held in our secure database. Please note that we do not store any payment details.

Delivery Timescales 
All orders are dispatched on same day if they are placed before 2pm. (excluding Sundays and Mondays when we are closed). You will receive and email confirmation when we dispatch your order and if it does not arrive when you expect it to, get in touch with us. 

Payment
We accept immediate payments through the website.


If in the unlikely event you receive something from us that is faulty, we will arrange for a replacement or refund upon receiving the goods back - whichever you prefer. 

Please note that patterns are non-refundable.